Refund policy

Last updated: 19 October 2026

OCD Nutrition is run by PHD Corporation Pty Ltd. This policy explains what happens if something goes wrong with your order. Nothing in it limits your rights under the Australian Consumer Law.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or isn't what you ordered, let us know through our contact form as soon as possible (ideally within 7 days of delivery). Choose "Damaged, faulty or incorrect item", add your order number and a short description of the problem. We'll reply by email, and you can send photos of the product and packaging in your reply.

Once we've reviewed it, we'll send a replacement or give you a refund to your original payment method. If we need the item back, we'll arrange and pay for the return.

Change of mind

For health and safety reasons, we can't accept change-of-mind returns on supplements that have been opened, used or had their seal broken.

Refunds

Approved refunds go back to your original payment method. Your bank may take 3 to 10 business days to show the refund.

Promotional and free items

Free gifts, such as a free box of Headshot Shots, can't be exchanged for cash. If you return an order that qualified for a free gift, the gift may need to be returned too, or its value deducted from your refund.

Contact

Use our contact form and choose a reason so your message gets to the right person. PHD Corporation Pty Ltd, 6 Healey Circuit, Huntingwood NSW 2148, Australia.