ORDER HELP

TRACK YOUR ORDER.

Order before 2pm on a weekday and it ships from Huntingwood NSW the same day. Otherwise it goes the next business day. As soon as yours is on its way, we email you a tracking number.

01

Got a tracking number?

It's in your "Your order is on the way" email. Paste it here to see where your parcel is.

Opens Australia Post tracking (covers StarTrack too) in a new tab.
02

No tracking email yet?

Sign in with the email you ordered with. No password needed: we send you a one-time code. You'll see every order, its status and tracking.

View my orders
03

Still stuck?

If it's been more than 1 business day with no tracking, or your parcel seems stuck, send us your order number and we'll chase it with the carrier.

Contact us about my order

HOW LONG DOES DELIVERY TAKE?

After dispatch, standard delivery usually takes: NSW, ACT, VIC & QLD 1–3 business days · SA & TAS 2–4 · WA & NT 3–6 · New Zealand 5–10. Express is faster. Full details on our shipping page.